Shipping policy
WHERE DO YOU DELIVER?
Country |
Delivery Time* |
Delivery Cost |
Belgium |
1-2 days (priority) 3-5 days (standard) |
€15 €5 (free for orders > €50) |
France |
1-2 days (priority) 3-5 days (standard) |
€15 €5 (free for orders > €50) |
Germany |
1-2 days (priority) 3-5 days (standard) |
€15 €5 (free for orders > €50) |
Luxemburg |
1-2 days (priority) 3-5 days (standard) |
€15 €5 (free for orders > €50) |
Netherlands |
1-2 days (priority) 3-5 days (standard) |
€15 €5 (free for orders > €50) |
DO YOU OFFER FREE SHIPPING?
Yes, we offer free standard shipping on all orders over €50
DO YOU OFFER EXPRESS DELIVERY?
Yes, we offer a priority delivery option for a fee of €15, which ensures deliver in 2-3 days
WHAT IS YOUR RETURN POLICY?
You have 30 days from the date you received your device(s) to request a full refund with no questions asked, as long as the device is in its original state. Unfortunately, we can’t offer you a refund or exchange after 30 days has passed, unless the product is deemed to be faulty under the terms of the limited warranty policy.
To return your item, please contact customer service at service@zembro.com to provide details of your reasons for return and to notify us of your wish to return the item.
You will be responsible for paying for your own shipping costs for returning your item. In the event that the product is replaced under warranty, standard shipping costs will be refunded.
To return your product, you should mail your product to:
Option NV
c/o: ZEMBRO Customer Service,
Geldenaaksebaan 329
B-3001 Leuven, Belgium
For full details on our returns and warranty policies please read our returns and refunds policy.
HOW DO I CONTACT CUSTOMER SERVICE?
Phone |
+32 (0) 78 35 30 90 |
|
CAN I ADD OR REMOVE ITEMS FROM AN EXISTING ORDER?
You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
CAN I CANCEL MY ORDER / CHANGE A DELIVERY ADDRESS?
Email customer service Mon-Fri 0900 – 16:30 CET to cancel or change the delivery address.
After 60 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE DELIVERY ARRIVES?
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
I HAVE PROBLEMS INSTALLING MY ITEM / MY ITEM IS DEFECTIVE
We're sure you're going to be happy with your new Zembro device, but if something is wrong or you have trouble setting it up you can call us between office hours for assistance. We love hearing from you and making sure that everything works as it should.
WILL I BE CHARGED NOW OR WHEN MY ITEMS ARE DESPATCHED?
You will be charged as soon you place your order.
COULD YOU SEND ME MORE INFORMATION ABOUT PAYMENT SECURITY?
All payment information is processed by a 3rd party company: Stripe (https://stripe.com), Paypal or Shopify. Your connection with the payment gateway is made through HTTPS, the standard secure protocol for handling sensitive information and no data is sent to SafeTrx servers at all.
WHAT PAYMENT METHODS DO YOU ACCEPT?
For purchases on our site we accept Debit and Credit Cards (Visa, Mastercard, Maestro, Apple Pay & Google Pay) & Paypal.
For subscriptions we only accept Visa, Mastercard credit and debit cards and bank transfers.
WILL I RECEIVE AN INVOICE FOR MY PURCHASE?
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you. You can contact us by email at service@zembro.com